Loom Lush – Privacy Policy

Last Updated: October 30, 2025

At Loom Lush, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website. By using our site or making a purchase, you agree to the terms described below.

1. Information We Collect

We collect personal information when you visit our website, create an account, make a purchase, or contact us for support. The types of data we may collect include:

  • Personal Information: Name, email address, phone number, and shipping/billing addresses.
  • Payment Information: Credit/debit card details, billing address, and related payment details (note: Loom Lush uses secure third-party payment processors and does not store card information).
  • Order Information: Product details, quantities, and purchase history.
  • Log & Device Data: IP address, browser type, device information, operating system, and browsing behavior collected through cookies and similar technologies.

2. How We Use Your Information

Your information helps us improve our service and provide a seamless shopping experience. We may use your data for the following purposes:

  • Order Fulfillment: To process and deliver your orders efficiently.
  • Customer Support: To answer your questions, handle returns, and resolve issues.
  • Marketing & Promotions: To send you exclusive offers, fashion updates, and style recommendations (you may unsubscribe anytime).
  • Service Improvement: To analyze trends, improve website performance, and enhance our product offerings.
  • Legal Compliance: To comply with applicable laws, regulations, and fraud prevention requirements.

3. Payment Methods

We accept various secure payment options to ensure convenience and safety:

  • Credit / Debit Cards (Visa, MasterCard, etc.)
  • PayPal
  • Bank Transfers
  • Other secure payment methods as available

All transactions are processed through trusted third-party payment gateways, and Loom Lush does not store your credit card details.

4. How We Protect Your Information

Your data security is extremely important to us. We employ several measures to protect your information:

  • SSL Encryption: All data transmitted between your browser and our site is encrypted.
  • Secure Storage: Personal data is stored safely and only accessible to authorized personnel.
  • Trusted Partners: We only work with verified third-party providers who meet industry-standard security protocols.

While we take all reasonable precautions, please note that no online platform can guarantee absolute security.

5. Sharing Your Information

We respect your privacy and never sell or rent your information. However, we may share your data in the following limited cases:

  • Service Providers: With logistics, payment, and technology partners to process orders or deliver services.
  • Legal Obligations: If required by law, court order, or government authority.
  • Business Transfers: In case of a merger, acquisition, or business restructuring, your data may be part of the transferred assets.

6. Your Rights and Choices

As a customer, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your personal data, except when retention is legally required.
  • Opt-Out: Unsubscribe from marketing communications at any time by following the link in our emails or contacting us directly.

7. Cookies and Tracking Technologies

We use cookies and similar tools to personalize your experience, remember your preferences, and analyze website traffic. You can adjust your browser settings to refuse cookies, though this may limit certain site features.

8. Third-Party Links

Our website may include links to third-party sites (such as payment gateways or social media). We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing any personal information.

9. International Data Transfers

If you access our services from outside Pakistan, your data may be transferred to and processed in another country. By using our site, you consent to this transfer in accordance with this Privacy Policy.

10. Children’s Privacy

Loom Lush does not knowingly collect data from children under 18. If we become aware that we have collected such data, we will promptly delete it.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal requirements. Any updates will be posted here with a new “Last Updated” date.

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us:

Loom Lush
📧 Emails:

📞 Phone: +92 326 1071975

🏠 Address:
Pakka Garha, House Number 18, Block B, Mohalla Mag Town, Sialkot, Pakistan